This service note from Metlink caught my eye today:
If you have a Mana/Newlands smartcard that was purchased in 2006 it will expire this year and will no longer be able to be used.
Mana/Newlands smartcards automatically expire after 10 years.
Mana/Newlands Coach Services will issue you with a replacement smartcard free of charge and transfer the outstanding balance from your old card.
I was surprised to see that there’s an automated expiry on the Mana/Newlands smartcard. The wording of the message implies that the expiry is based on the purchase date, rather than a manufacture date. With more than half the year remaining, there’s plenty of time to get the message out to card holders.
While it’s good to see that there will be no charge to the customer, there’s a level of inconvenience that people shouldn’t really have to deal with. Presumably, there will be a reasonable stream of passengers who are affected by this until the new single-card integrated scheme rolls out, which means that those long-time passengers will have to do it all over again in another year.
Update: Since I was curious, I decided to check with Snapper.
@gregorybodnar Hi no there is no expiry whatsoever to Snapper cards.—
Team Snapper (@TeamSnapper) April 09, 2015